Privacy Policy

Welcome to Flax Casino. We protect your privacy and handle your personal data with transparency and integrity. This Privacy Policy outlines how we collect, use, process, and disclose your information when you use our services, including our website, mobile applications, and any other services we offer (collectively, "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Read this policy carefully to understand our data practices.

Flax Casino operates under strict regulatory requirements. Our data protection practices comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for our customers within the European Economic Area (EEA) and other relevant data protection legislation. This policy explains your rights concerning your personal data and how you can exercise them.

We collect various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data such as your name, date of birth, gender, home address, email address, phone number, and national identification numbers. We collect this when you register an account, verify your identity, or communicate with us.
• Financial Information: Details related to your deposits and withdrawals, including payment card numbers, bank account details, and e-wallet information. We do not store full payment card details on our servers, but we process them through secure payment gateways.
• Transactional Information: Records of your betting activities, deposits, withdrawals, and other transactions on Flax Casino.
• Technical and Usage Data: Information about your device, including IP address, operating system, browser type, device identifiers, and network information. We also collect data on how you interact with our Services, such as pages visited, features used, and timestamps.
• Communication Data: Content of your communications with us, including emails, live chat transcripts, and telephone recordings, for customer support, training, and compliance purposes.
• KYC (Know Your Customer) and AML (Anti-Money Laundering) Data: Documentation you provide to verify your identity and source of funds, such as copies of passports, utility bills, and bank statements.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to verify your identity or for fraud prevention purposes.

We use the information we collect for several purposes, primarily to provide you with a secure, enjoyable, and compliant gaming experience at Flax Casino:

• Account Management: To set up and manage your account, verify your identity, process your transactions, and provide customer support.
• Service Delivery: To operate our games, process your bets, and facilitate deposits and withdrawals.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illicit, or illegal activities, maintaining the integrity of our Services and compliance with anti-money laundering regulations.
• Compliance with Legal Obligations: To meet our regulatory requirements, including age verification, responsible gambling checks, and reporting obligations to licensing authorities.
• Improving Our Services: To analyze usage patterns, troubleshoot technical issues, and improve the functionality and user experience of Flax Casino.
• Marketing and Promotions: To send you promotional offers, bonuses, and updates about our Services, where you have consented to receive such communications. You can opt out of marketing communications at any time.
• Personalization: To tailor content, offers, and services to your preferences.
• Communication: To respond to your inquiries, provide support, and send you important service-related notices.

Under GDPR and other applicable data protection laws, we must have a legal basis to process your personal data. Our legal bases include:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation to which Flax Casino is subject, such as anti-money laundering laws, licensing requirements, and responsible gambling regulations.
• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights and freedoms do not override these interests. This includes preventing fraud, improving our services, and ensuring network and information security. We always conduct a balancing test to ensure our legitimate interests do not unduly impact your rights.
• Consent: In specific situations, we may rely on your explicit consent to process certain data, particularly for marketing communications. You have the right to withdraw your consent at any time.

We do not sell your personal data. We may share your information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and marketing agencies. These providers are contractually bound to protect your data and only use it for the purposes specified by Flax Casino.
• Regulatory Bodies and Law Enforcement: We may disclose your information to regulatory authorities, licensing bodies, law enforcement agencies, and other government entities when required by law or to comply with our legal and regulatory obligations.
• Fraud Prevention and AML Agencies: To prevent fraud, money laundering, and other illegal activities, we may share data with specialized agencies and other gambling operators.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.
• With Your Consent: We may share your data with other third parties when you have given us explicit consent to do so.

The security of your personal data is a top priority for Flax Casino. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, or alteration. These measures include:

• Encryption: We use industry-standard encryption technologies, such as SSL (Secure Socket Layer), to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is strictly limited to authorized personnel who require it to perform their job functions, and they are subject to strict confidentiality obligations.
• Firewalls and Intrusion Detection Systems: We employ firewalls and other network security measures to protect our systems from external threats.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

You have significant rights regarding your personal data. At Flax Casino, we help you exercise these rights:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Flax Casino uses cookies and similar tracking technologies to improve your experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the user experience.
• Functionality Cookies: These remember your preferences, such as language or region, to provide a more personalized experience.
• Advertising/Targeting Cookies: These cookies are used to deliver relevant advertisements to you and track the effectiveness of our advertising campaigns.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, disabling cookies may impact the functionality and features available on Flax Casino.

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by taking into account:

• The duration of your active account with Flax Casino.
• Legal and regulatory obligations, such as anti-money laundering laws, which typically require us to retain customer data for a minimum of five years after the business relationship ends.
• The need to resolve disputes, enforce our agreements, and protect our legitimate interests.

When your data is no longer required, we will securely delete or anonymize it. In some cases, we may retain data for longer periods if required by law or for legitimate business reasons.

Flax Casino may transfer your personal data to countries outside the European Economic Area (EEA) where data protection laws may not be as comprehensive as those in the EEA. When we do so, we ensure that appropriate safeguards are in place to protect your data, in compliance with GDPR and other relevant data protection regulations. These safeguards may include:

• Standard Contractual Clauses: Implementing standard contractual clauses approved by the European Commission, which provide contractual obligations for data protection between the sender and receiver of the data.
• Adequacy Decisions: Transferring data to countries recognized by the European Commission as providing an adequate level of data protection.
• Binding Corporate Rules: For transfers within a corporate group, we may rely on approved Binding Corporate Rules.

By using our Services, you understand and agree that your personal data may be transferred to and processed in countries outside your country of residence.

Flax Casino's Services are strictly for individuals who are at least 18 years old or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will delete such information from our records immediately. If you believe that a minor has provided us with personal data, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidelines. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by sending you an email notification. Review this policy periodically to stay informed about how we protect your information. Your continued use of Flax Casino's Services after any changes indicates your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer (DPO) or our customer support team.

You can reach us:

• By Email: [email protected]
• Via Live Chat: Available on our website 24/7.

We resolve any privacy-related issues promptly and efficiently. If you are not satisfied with our response, you have the right to lodge a complaint with your relevant data protection supervisory authority.