Cookie Policy

Cookies are small text files stored on your computer or mobile device when you visit a website. They make websites work more efficiently and provide information to site owners. Cookies let a website remember your actions and preferences, such as login details, language, and display preferences, over time. This means you do not have to re-enter them on return visits or when browsing between pages. Cookies also track browsing habits for advertising or analytics.

At Flax Casino, we use cookies to enhance your gaming experience, secure our platform, and understand how our services are used. This Cookie Policy explains what cookies are, how we use them, the types of cookies we use, and how you can manage your cookie preferences.

Flax Casino uses cookies for several purposes, all to improve your interaction with our platform. Our primary goal is to provide a secure, and personalised experience for all our players. Cookies help us do this by:

• Remembering your preferences and settings, so you do not have to re-enter them on subsequent visits.
• Analysing how you use our website, which allows us to identify areas for improvement and optimise our services.
• Securing our platform, protecting both your data and your gaming experience.
• Delivering relevant advertisements and promotional offers that align with your interests.
• Facilitating essential functionalities, such as account login and transaction processing.

By understanding how our players interact with Flax Casino, we can continually refine our offerings and provide a better online casino environment.

Essential cookies, also known as strictly necessary cookies, are fundamental to the operation of the Flax Casino website. Without these cookies, certain core functionalities of our platform would not be available. They let you use our site, log into secure areas, and use essential features like your account balance, game access, and transaction processing. These cookies do not collect any personal information for marketing or to remember where you have been on the internet.

For example, essential cookies allow us to:

• Identify you as a logged-in user and maintain your session.
• Remember information you have entered on forms, such as registration or deposit forms.
• Secure your account and transactions.
• Load pages quickly and efficiently, providing a smooth user experience.

Because of their vital role, essential cookies are always active and cannot be disabled through our cookie consent tool. You can manage them via your browser settings, which may impact site functionality.

Analytics cookies collect information about how visitors use the Flax Casino website. This data helps us understand user behaviour, identify popular pages, and pinpoint any areas where our site might be underperforming. The information gathered is typically aggregated and anonymised, meaning it cannot identify you personally. We use this information to improve the design and content of our website, making sure it meets the needs of our players more effectively.

Specifically, analytics cookies help us to:

• Track the number of visitors to our site and individual pages.
• Understand how visitors use Flax Casino.
• Identify the source of traffic to our website, such as search engines or referral links.
• Measure the effectiveness of our content and campaigns.

By continuously analysing this data, Flax Casino can make informed decisions to enhance the overall user experience and optimise our services.

Functional cookies allow the Flax Casino website to remember choices you make and provide enhanced, more personal features. For instance, these cookies can remember your username, language preferences, or the region you are in. They can also remember changes you have made to text size, fonts, and other customisable parts of web pages. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Examples of how functional cookies are used at Flax Casino include:

• Remembering your preferred language setting for the website.
• Storing your login details to save you time on subsequent visits.
• Recalling your preferred game categories or filtering options.
• Providing you with personalised content based on your past interactions with our platform.

These cookies contribute significantly to a more convenient and tailored experience at Flax Casino.

Marketing and advertising cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations, such as advertisers. At Flax Casino, we use these cookies to present you with offers and promotions likely to interest you, both on our site and across other platforms.

These cookies help us to:

• Show you relevant Flax Casino advertisements when you browse other websites.
• Prevent the repeated display of the same advertisements.
• Track the performance of our advertising campaigns.
• Understand which advertisements lead to new registrations or deposits.

You can accept or decline these cookies through our cookie consent tool.

Third-party cookies are cookies set by a domain other than the one you are visiting. At Flax Casino, we work with various trusted third-party service providers who may set their own cookies on your device when you interact with our website. These third parties include analytics providers, advertising networks, and social media platforms. We carefully select our partners to ensure they adhere to high standards of data protection and privacy.

Examples of third-party cookies we might use include:

• Google Analytics: For understanding website traffic and user behaviour.
• Payment Providers: To facilitate secure transactions.
• Advertising Partners: To manage and deliver targeted advertisements.
• Social Media Integrations: If you choose to share content from Flax Casino on social media.

We do not have direct control over these third-party cookies. Their use is governed by the respective third parties' privacy and cookie policies. We encourage you to review these policies to understand how your data is handled by them.

The duration a cookie remains on your device depends on whether it is a "persistent" or "session" cookie. At Flax Casino, we use both types:

• Session Cookies: These are temporary cookies that remain on your device only for the duration of your browsing session. They are deleted automatically once you close your web browser. Session cookies enable essential functionalities and ensure a smooth experience during your visit.
• Persistent Cookies: These cookies remain on your device for a set period, which can range from a few minutes to several years, or until you manually delete them. Persistent cookies remember your preferences, login details, and provide analytics data over time. For example, a persistent cookie might remember your language preference for your next visit to Flax Casino.

The exact lifespan of each persistent cookie is specified within the cookie itself and can often be viewed through your browser settings. We ensure that cookies are not retained for longer than necessary for their intended purpose, in line with data protection regulations.

You have full control over managing and disabling cookies. Most web browsers let you manage your cookie preferences through their settings. You can typically configure your browser to:

• Refuse all cookies.
• Accept only certain types of cookies.
• Notify you when a cookie is being sent.
• Delete specific cookies.

If you disable or block certain cookies, particularly essential cookies, some parts of the Flax Casino website may not function correctly or may become inaccessible. Your gaming experience might be negatively impacted. For detailed instructions on how to manage cookies, you can usually find information in your browser's "Help" section or by visiting websites like www.allaboutcookies.org.

Additionally, when you first visit Flax Casino, we present you with a cookie consent banner that allows you to accept or decline non-essential cookies. You can revisit your preferences at any time through a dedicated link usually found in the footer of our website.

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites indicating that you do not wish to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, Flax Casino does not currently respond to DNT signals. This means that even if your browser has DNT enabled, our website and third-party services may still collect information about your browsing activity in accordance with this Cookie Policy and our Privacy Policy.

We respect your privacy and will continue to monitor developments regarding DNT and other privacy-enhancing technologies. In the meantime, you can manage your cookie preferences directly through our cookie consent tool and your browser settings, as outlined in the "Managing and Disabling Cookies" section above.

Flax Casino may update this Cookie Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page, and we will update the "Last Updated" date at the top of the policy. We encourage you to review this Cookie Policy periodically to stay informed about how we are using cookies. For significant changes, we may also provide more prominent notice, such as through a banner on our website or direct communication.

Your continued use of the Flax Casino website after any modifications to this policy will constitute your acceptance of such changes.

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us. Our support team is available to assist you.

You can reach us via:

• Email: [email protected]
• Live Chat: Available directly on the Flax Casino website.

We provide clarity and transparency regarding our data practices and are happy to address any queries you may have.