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We are always happy to hear from our visitors at Flax Casino. Whether you have feedback on our reviews, suggestions for new content, or inquiries about partnerships, your input is valuable to us. Please read through the sections below to direct your query to the appropriate channel. This will help us assist you efficiently.

We maintain a high standard of accuracy and helpfulness on our website. Your comments and questions help us achieve that goal. Thank you for being a part of the Flax Casino community.

Flax Casino is an independent affiliate and review website. We are not an online casino, sportsbook, or any form of gambling operator. Our purpose is to provide comprehensive, unbiased reviews and information about various online gambling brands. We do not operate any casino games, manage player accounts, handle deposits or withdrawals, or process any financial transactions related to gambling.

We are a guide in the world of online casinos, offering insights and analysis to help you make informed decisions. We are completely separate from the operators we review. We do not hold any player funds, nor do we have access to your personal account details with any gambling platform.

At Flax Casino, we provide accurate and helpful information. These are the types of inquiries we handle:

• Feedback on our Reviews and Content: If you have found an error in one of our reviews, disagree with an assessment, or have suggestions for improving our content, please let us know. We value constructive criticism.
• Suggestions for New Reviews: Is there an online casino or gambling site you would like us to review? We are always looking for new brands to evaluate for our audience.
• Partnership and Advertising Inquiries: For businesses interested in collaborating with Flax Casino, please reach out. We are open to discussing mutually beneficial partnerships that align with our values and benefit our readers.
• General Website Issues: If you encounter any technical problems while browsing Flax Casino, such as broken links or display issues, please inform us so we can rectify them promptly.

As an independent review site, there are many areas where we cannot provide assistance. Understand these limitations to avoid delays in resolving your issues:

• Player Account Access: We cannot access, manage, or provide information about your personal accounts with any online casino or gambling operator.
• Deposits, Withdrawals, and Bonuses: We do not handle any financial transactions. This includes inquiries about pending withdrawals, deposit problems, bonus eligibility, or wagering requirements.
• Game Play and Technical Issues with Operators: If you have problems with a specific game, a game freezing, or any technical issues while playing on an operator's site, you must contact that operator directly.
• Account Verification (KYC): We are not involved in the Know Your Customer (KYC) process for any gambling site. All verification documents and processes are handled exclusively by the respective operators.
• Complaints Against Operators: While we aim to provide fair reviews, we cannot act as an intermediary or ombudsman for disputes between players and gambling operators. For such issues, please contact the operator's customer support and, if necessary, their licensing authority.

For any issues pertaining to your player account, including login problems, verification (KYC), deposits, withdrawals, bonus disputes, or any other matter directly related to your gameplay or funds, you must contact the customer support of the specific online casino or sportsbook you are playing with. Flax Casino does not have the capability or authority to intervene in these matters. We do not have access to your account details, transaction history, or any other personal information held by gambling operators.

Most reputable online casinos offer multiple support channels, including live chat, email, and sometimes phone support. Please refer to the "Contact Us" or "Support" section on the operator's website for their direct contact information. This is the only way to resolve such issues.

For all legal inquiries concerning Flax Casino, including but not limited to contractual matters, data protection, or compliance issues, please direct your correspondence to our dedicated legal department. We take our legal obligations seriously and respond to all legitimate legal requests in a timely manner. Please provide as much detail as possible in your initial communication to help us understand and address your inquiry efficiently.

Email for legal inquiries: [email protected]

This email is strictly for legal matters. Inquiries unrelated to legal affairs will not receive a response from this address.

Flax Casino respects the intellectual property rights of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on this site, please notify us immediately. We adhere to the provisions of the Digital Millennium Copyright Act (DMCA) and will promptly investigate all valid claims.

Your notification must include sufficient information to allow us to locate the material, proof of ownership, and a statement made under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Email for DMCA and copyright takedown requests: [email protected]

This email is exclusively for copyright and DMCA-related issues. Other types of inquiries sent to this address will not be processed.

While Flax Casino is not an operator, we advocate for responsible gambling. We understand that for some individuals, gambling can become a problem. If you or someone you know is struggling with gambling addiction, we urge you to seek help immediately.

We cannot provide direct support or counseling, but we can point you towards valuable resources. Please visit our dedicated Responsible Gambling page for links to organizations that offer professional assistance, advice, and support for problem gambling. These resources help individuals regain control and find a path to recovery. Help is available, and you are not alone.

We respond to all legitimate inquiries submitted via the correct channels within a reasonable timeframe. For general feedback, content suggestions, and partnership inquiries, you can typically expect a response from the Flax Casino team within 2-3 business days. Legal and DMCA requests are treated with high priority and will be acknowledged as quickly as possible, usually within 1 business day, with a full response following as soon as our assessment is complete.

Inquiries sent to the incorrect email address or those that fall under "What We Cannot Help With" will not receive a response or will experience significant delays as they are redirected, if redirection is even possible. Providing clear and concise information in your initial message will assist us in responding promptly.