Privacy Policy

Welcome to Flax Casino. We protect your privacy and the security of your personal data. This Privacy Policy explains how Flax Casino collects, uses, discloses, and protects your information when you use our website, mobile applications, and related services (the "Services"). By accessing or using Flax Casino, you agree to this Privacy Policy. Read this policy to understand our data practices. Flax Casino operates under strict regulatory guidelines to provide a safe and fair gaming environment, and your privacy is a cornerstone of that commitment.

Flax Casino collects various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This includes data you provide directly when registering an account or using our services, such as your full name, date of birth, gender, email address, postal address, phone number, and government-issued identification details (e.g., passport or driver's license number) for verification purposes.
• Financial Information: We collect payment method details, including credit/debit card numbers, bank account information, and e-wallet details, for deposits and withdrawals. Flax Casino does not store full payment card numbers on its servers.
• Transaction Data: This comprises details about your betting activities, deposits, withdrawals, and other transactions conducted through Flax Casino.
• Technical Data: We automatically collect information about your device and how you interact with our Services, including your IP address, browser type and version, operating system, device identifiers, time zone setting, and location data.
• Usage Data: This includes information about how you use our website, such as pages visited, links clicked, game play patterns, and the duration of your sessions.
• Communication Data: Records of your communications with Flax Casino, including emails, chat transcripts, and phone calls with our customer support team.
• Publicly Available Information: In some cases, we may collect information about you from publicly available sources to verify your identity or for fraud prevention.

Flax Casino uses the collected information for various purposes, primarily to provide, maintain, and improve our Services, and to comply with legal and regulatory obligations:

• Account Management: To create and manage your account, verify your identity, and process your registration.
• Service Provision: To enable you to participate in games, process your bets, deposits, and withdrawals.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues you may encounter.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent, illegal, or unauthorized activities, ensuring the integrity and security of our platform. This is crucial for Flax Casino's commitment to responsible gaming.
• Legal and Regulatory Compliance: To comply with our legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements, and to report to regulatory authorities as required by our licensing authority.
• Personalization: To personalize your experience on Flax Casino, offering tailored content, promotions, and game recommendations.
• Marketing and Promotions: To send you marketing communications about our products, services, and promotions, where you have consented to receive such communications. You can opt out at any time.
• Analytics and Improvement: To analyze usage patterns, monitor the effectiveness of our marketing campaigns, and improve our Services, website functionality, and user experience.

Flax Casino processes your personal data based on several legal grounds, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant:

• Contractual Necessity: Processing is necessary for the performance of a contract with you, specifically to provide our gaming services and manage your account.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Flax Casino is subject, such as AML, KYC, and responsible gaming regulations imposed by our licensing authority.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Flax Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. These legitimate interests include fraud prevention, network and information security, direct marketing (where permitted), and improving our services.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for sending marketing communications. You have the right to withdraw your consent at any time.

Flax Casino may share your personal data with third parties under specific circumstances, always ensuring appropriate safeguards are in place:

• Service Providers: We engage trusted third-party service providers who perform functions on our behalf, such as payment processors, IT support, identity verification services, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by Flax Casino.
• Regulatory and Law Enforcement Authorities: We may disclose your information to regulatory bodies, law enforcement agencies, or other governmental authorities when required by law or to comply with our legal and regulatory obligations.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with specialized agencies and other online gaming operators.
• Affiliates and Business Partners: With your consent, or where there is a legitimate interest, we may share data with our affiliates or business partners for marketing or operational purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.

Flax Casino will never sell your personal data to third parties.

Flax Casino protects your personal data from unauthorized access, alteration, disclosure, or destruction. We implement robust technical and organizational security measures, including:

• Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Socket Layer) technology.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it to perform their duties.
• Firewalls: Our systems are protected by advanced firewall technologies.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Data Minimization: We only collect and retain data that is necessary for the stated purposes.

While Flax Casino strives to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal data held by Flax Casino:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that Flax Casino correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our customer support team as detailed in the "Contact Us" section below. We will respond to your request in accordance with applicable data protection laws.

Flax Casino uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These are necessary for the website to function correctly, enabling core functionalities like security, network management, and accessibility.
• Performance Cookies: These collect information about how you use our website, such as which pages you visit most often, to help us improve site performance.
• Functionality Cookies: These allow Flax Casino to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Marketing/Targeting Cookies: These are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality and your experience of Flax Casino.

Flax Casino retains your personal data as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, this means we will retain your data for the duration of your active account with us and for a statutory period thereafter, as required by our licensing authority and anti-money laundering regulations. Once the retention period expires, your personal data will be securely deleted or anonymized.

Given the global nature of the internet, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. Where such transfers occur, Flax Casino ensures that appropriate safeguards are in place to protect your data, such as relying on adequacy decisions, standard contractual clauses approved by relevant authorities, or other legally recognized mechanisms.

Flax Casino's Services are not intended for individuals under the legal gambling age in their respective jurisdiction, which is typically 18 years or older. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete that information as quickly as possible. If you believe we might have any information from or about a child, please contact us immediately.

Flax Casino may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by sending you an email notification. Review this policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page will indicate when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact our dedicated customer support team:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

Our team at Flax Casino is committed to assisting you with any privacy-related inquiries.