Contact Us

Welcome to the Contact Us page for Flax Casino, an independent guide to online gambling. We appreciate your interest in our website and want to hear from our readers, partners, and anyone with a legitimate inquiry.

Review the sections below to direct your query appropriately. This helps us provide the most efficient and helpful response. We strive for accuracy and relevance in all our content, and your feedback is invaluable.

Flax Casino is an independent review and affiliate website. We are NOT an online casino, sportsbook operator, or gambling platform. This means we do not operate any gambling games, hold player accounts, process deposits or withdrawals, or manage any aspect of a player's interaction with an online casino or sportsbook.

Our mission at Flax Casino is to provide unbiased, comprehensive reviews and up-to-date information on various online gambling brands. We act as a resource for players seeking reliable information, comparisons, and insights into the online casino landscape. We help you make informed decisions about where to play, but we are entirely separate from the operational aspects of any gambling site.

As an independent review site, Flax Casino assists with specific types of inquiries. We welcome communication regarding:

• Feedback on our reviews and content: If you found an error, believe a review is outdated, or have suggestions for improving our content, please let us know.
• Suggestions for new brands to review: If there's an online casino or sportsbook you'd like us to cover, we're happy to consider it.
• Partnership and advertising inquiries: For businesses interested in collaborating with Flax Casino or advertising on our platform, please reach out.
• General questions about online gambling (non-account specific): We can provide general information or clarification on industry trends, types of games, or regulatory aspects, but we cannot offer personal advice or recommendations.
• Technical issues with the Flax Casino website: If you encounter any problems browsing our site, please inform us.

Due to our independent nature, Flax Casino cannot provide assistance in many areas. Understand these limitations to avoid frustration and ensure your query reaches the correct party. We cannot help with:

• Any issues related to your personal online casino or sportsbook account.
• Deposits, withdrawals, or payment processing for any gambling site.
• Bonus claims, wagering requirements, or promotional offers from operators.
• Account verification (KYC, Know Your Customer) processes.
• Game fairness, technical glitches within a specific casino game, or payout disputes.
• Resolving complaints against an online casino or sportsbook on your behalf.
• Providing live chat or direct customer support for any gambling operator.

For any of the above, contact the customer support team of the specific online casino or sportsbook you are playing with directly. They are the only entity with access to your account information and the authority to resolve such matters.

Flax Casino does not operate any online gambling services. We do not hold player accounts, process transactions, or manage any aspect of your gameplay at an online casino or sportsbook. Therefore, if you are experiencing issues with your account, deposits, withdrawals, bonus claims, or any other operational matter related to an online gambling site, contact that operator's customer support directly.

Each reputable online casino and sportsbook provides dedicated customer service channels, often including live chat, email, and telephone support. Refer to the specific website of the operator in question for their contact details. They are the only ones who can access your account information and assist you with these types of queries.

For all legal inquiries pertaining to the Flax Casino website, our content, or our operations, direct your correspondence to our legal department. This includes matters related to compliance, data protection (GDPR), or any other legal concerns.

Please send all legal inquiries to: [email protected]

Provide as much detail as possible regarding your inquiry to enable us to respond comprehensively and efficiently. We will acknowledge receipt of your communication promptly and address your concerns in accordance with applicable laws and regulations.

Flax Casino respects the intellectual property rights of others. If you believe that any content on our website infringes upon your copyrighted work, or if you have a Digital Millennium Copyright Act (DMCA) takedown request, notify us immediately.

To facilitate a swift resolution, provide the following information:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material on the Flax Casino website that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including your name, address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please send all DMCA and copyright takedown notices to: [email protected]

Flax Casino promotes responsible gambling. While we are an independent review site and do not offer gambling services ourselves, we advocate for safe and responsible play. If you or someone you know is struggling with gambling, seek help immediately.

We encourage you to utilize the resources available from dedicated responsible gambling organizations. These organizations offer confidential support, advice, and tools to help manage gambling habits. You can find links and information to various support groups on our dedicated responsible gambling page.

We value your communication and aim to respond to all legitimate inquiries quickly. For general feedback and content-related questions, expect a response within 2-3 business days. Legal inquiries and DMCA requests will be handled with priority and in accordance with relevant legal frameworks.

Remember that Flax Casino cannot assist with account-specific issues for online casinos or sportsbooks, so contacting us for those matters will not yield a resolution and will delay our response to other inquiries. Thank you for your understanding and cooperation.